Privacy Policy
Company: OPTEX Pinnacle India Pvt. Ltd.
Website: https://www.optexpinnacle.com
Last Updated: 14 September 2026
Governing Law: Digital Personal Data Protection Act, 2025 (India), Information Technology Act, 2000, and other applicable laws and regulations of India.
1. Introduction
OPTEX Pinnacle India Pvt. Ltd. (“OPTEX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect personal data when you visit our website, submit an enquiry, request product information, communicate with us, subscribe to our communications, or otherwise interact with our products and services.
We process personal data in accordance with the Digital Personal Data Protection Act, 2025 (“DPDP Act”), applicable provisions of the Information Technology Act, 2000, and other applicable laws and regulations.
This Privacy Policy should be read together with any privacy notice, consent notice, cookie notice, or other information provided to you at the point at which we collect your personal data.
2. Who We Are – Data Fiduciary
For the personal data covered by this Privacy Policy, OPTEX Pinnacle India Pvt. Ltd. acts as the Data Fiduciary, where applicable under the DPDP Act.
A Data Fiduciary determines the purpose and means of processing personal data.
Company Details
Registered Company Name: OPTEX Pinnacle India Pvt. Ltd.
Website: https://www.optexpinnacle.com
Email: info@optex.in
Our website is primarily intended for business-to-business activities, including product enquiries, lead generation, customer and partner communications, product information, technical support, and business development.
3. Personal Data We Collect
We collect only such personal data as is reasonably necessary for the purposes described in this Privacy Policy or communicated to you at the time of collection.
3.1 Personal Data You Provide
When you submit an enquiry, contact us, request product information, download a resource, register for an event, subscribe to communications, or otherwise interact with us, we may collect:
- Full name
- Company or organisation name
- Email address
- Telephone or mobile number
- City, state and country
- Job title or designation, where provided
- Industry or business information
- Product or solution interests
- Enquiry or message details
- Information provided in forms, emails, or other communications
- Marketing communication preferences
- Other information that you voluntarily provide to us
You should provide accurate and complete personal data and inform us if relevant information changes.
3.2 Personal Data Collected Automatically
When you visit our website, certain information may be collected automatically through technical systems, cookies, analytics tools, and similar technologies, including:
- IP address
- Browser type and version
- Device type and information
- Operating system
- Pages visited
- Referring website or source
- Date and time of access
- Website interaction and usage information
- Approximate location derived from technical information, where applicable
- Information relating to website performance and security
The information collected automatically may not always directly identify you. However, where such information constitutes personal data under applicable law, we will process it in accordance with applicable requirements.
4. Purposes of Processing Personal Data
We process personal data only for specified and lawful purposes, including:
- Responding to product and service enquiries
- Providing quotations and requested information
- Contacting you regarding your enquiry
- Understanding your business requirements
- Processing dealer, distributor, partner, or system-integrator enquiries
- Providing customer and technical support
- Managing business communications
- Registering and communicating with participants for events, exhibitions, webinars, and other business activities
- Providing requested brochures, catalogues, technical documents, or other resources
- Improving website functionality and user experience
- Monitoring website performance and usage
- Maintaining website and information security
- Detecting and preventing misuse, fraud, unauthorised access, or other security incidents
- Managing marketing communication preferences
- Sending newsletters, product updates, technical information, event invitations, exhibition announcements, and other marketing communications where permitted and where you have provided the required consent
- Maintaining business records
- Establishing, exercising, or defending legal rights and claims
- Complying with applicable legal, regulatory, or governmental requirements
Where consent is required under applicable law, we will obtain consent before processing personal data for the relevant purpose.
Where processing is permitted under another lawful basis or legitimate use recognised under applicable law, we may process personal data without obtaining separate consent, subject to the requirements of such law.
5. Notice and Consent
Where we rely on consent to process personal data, we will seek consent in a manner that is clear, informed, specific, and capable of being withdrawn. For example, when you submit an enquiry through our website, the relevant form may provide a notice explaining:- What personal data is being collected
- The purpose for which it will be processed
- How the data may be used
- How you may exercise applicable rights
- How you may withdraw consent where processing is based on consent
6. Email and Marketing Communications
Where you have subscribed to or otherwise consented to receive marketing communications, we may send you:- Product announcements
- Product updates
- Technical updates
- Product brochures and resources
- Event and exhibition invitations
- Webinar invitations
- Industry-related information
- Company updates
- Promotional communications
- Clicking the Unsubscribe link included in our marketing emails; or
- Contacting us at info@optex.in
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics, performance, and user experience.
Depending on their purpose, cookies may include:
7.1 Necessary Cookies
These cookies may be required for the website to operate properly, maintain security, or provide functionality requested by you.
7.2 Analytics Cookies
We may use analytics technologies, such as Google Analytics or similar services, to understand website traffic, visitor interactions, and website performance.
7.3 Optional or Marketing Cookies
Where applicable, we may use cookies or similar technologies for marketing, advertising, or measuring the effectiveness of campaigns.
Where required by applicable law, we will obtain consent before placing or using optional cookies and similar technologies.
You may manage your cookie preferences through the cookie-management mechanism provided on our website or through your browser settings.
Disabling certain cookies may affect the availability or functionality of some website features.
8. Sharing and Disclosure of Personal Data
We do not sell, rent, or commercially trade your personal data.
We may disclose or make personal data available where reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law.
8.1 Service Providers
We may engage authorised service providers to provide services such as:
- Website hosting
- Website maintenance
- CRM services
- Email communication
- Email marketing
- Marketing automation
- Analytics
- IT and technical support
- Data storage and backup
- Cybersecurity and website protection
Such service providers may process personal data on our behalf and will be required to maintain appropriate confidentiality and security measures and process personal data only for authorised purposes.
8.2 Legal and Regulatory Requirements
We may disclose personal data where required or permitted by applicable law, including to:
- Government authorities
- Courts
- Regulatory authorities
- Law enforcement agencies
- Other competent authorities
8.3 Business Transactions
If OPTEX Pinnacle India Pvt. Ltd. is involved in a merger, acquisition, restructuring, reorganisation, financing, sale of assets, or similar business transaction, personal data may be transferred or disclosed as part of that transaction, subject to applicable law and appropriate safeguards.
9. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain business and transaction records, comply with legal and contractual obligations, resolve disputes, establish or defend legal claims, protect our legitimate interests, and meet applicable regulatory requirements. Retention periods may vary depending on:- The nature and purpose of the personal data
- The nature of our relationship with you
- Legal and regulatory requirements
- Contractual requirements
- Business and operational requirements
- The need to establish or defend legal claims
10. Your Rights as a Data Principal
Subject to the DPDP Act and other applicable laws, you may have rights including:
10.1 Right to Access Information
You may request information about the personal data being processed by us and other information available to you under applicable law.
10.2 Right to Correction
You may request correction of inaccurate or incomplete personal data.
10.3 Right to Erasure
You may request erasure of personal data where permitted or required under applicable law.
10.4 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
10.5 Right to Grievance Redressal
You may raise a grievance regarding our processing of your personal data.
10.6 Right to Nominate
You may have the right to nominate another individual to exercise your rights in accordance with applicable law in the event of your death or incapacity.
To exercise your applicable rights, please contact us using the details provided in Section 19.
We may take reasonable steps to verify requests before acting on them in order to protect personal data and prevent unauthorised access or fraudulent requests.
11. Grievance Redressal
If you have a concern, complaint, or grievance regarding our processing of your personal data, you may contact us at:
Grievance / Privacy Contact: OPTEX Pinnacle India Pvt. Ltd.
Email: info@optex.in
We will acknowledge and address privacy-related grievances in accordance with the requirements and timelines prescribed under applicable law.
If you are not satisfied with our response, you may have the right to approach the Data Protection Board of India or another competent authority, where applicable under law.
12. Personal Data Security
We implement reasonable technical and organisational measures appropriate to the nature of the personal data and our processing activities to protect personal data against unauthorised access, disclosure, alteration, loss, destruction, or other misuse.
Depending on the nature of the processing, our safeguards may include:
- Secure website infrastructure
- Access controls
- Role-based access permissions
- Encryption where appropriate
- Firewall and network protection
- Security monitoring
- Malware and threat protection
- Secure backup procedures
- Access restrictions based on business requirements
- Confidentiality obligations for employees and authorised service providers
- Periodic review of security practices
No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. However, we take reasonable measures to protect personal data against foreseeable risks.
13. Personal Data Breaches
In the event of a personal data breach, OPTEX Pinnacle India Pvt. Ltd. will take appropriate measures to:
- Identify and assess the incident
- Contain and mitigate the impact
- Investigate the cause
- Take reasonable steps to prevent recurrence
- Restore affected systems or services where necessary
- Notify affected Data Principals and competent authority where required under applicable law
Any required notification will be made in accordance with the applicable requirements and timelines under the DPDP Act and Rules.
14. Children’s Personal Data
Our website and services are primarily intended for business and professional users. We do not intentionally seek to collect personal data from children for purposes that are not permitted under applicable law. Where applicable, we will comply with the requirements relating to processing personal data of children, including requirements concerning consent, tracking, behavioural monitoring, and targeted advertising. If we become aware that personal data has been collected from a child in circumstances where such processing is not permitted, we will take appropriate steps in accordance with applicable law.15. International Processing and Transfer of Personal Data
Some of our authorised service providers or technology platforms may process or store personal data outside India. Where personal data is processed or transferred outside India, we will comply with applicable requirements and restrictions under Indian data protection law, including any restrictions or conditions prescribed by the Central Government under the DPDP Act and applicable Rules. We may use appropriate contractual, organisational, and technical safeguards where required or appropriate.16. Third-Party Websites
Our website may contain links to websites, applications, social media platforms, or other third-party services. These third-party websites and services operate independently and may have their own privacy policies and terms. OPTEX Pinnacle India Pvt. Ltd. is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of third-party websites before providing them with personal data.17. Accuracy of Personal Data
You are responsible for providing accurate and complete personal data when interacting with us. If your personal data changes, you may contact us to request correction or updating of the relevant information. We may take reasonable steps to maintain the accuracy and completeness of personal data that we process.18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:- Changes in applicable laws or regulations
- Changes to our business practices
- Changes to our website or services
- Changes to technologies or processing activities
- Changes to privacy and security practices
19. Contact Us
For questions, requests, consent withdrawal, privacy concerns, or requests relating to your rights under applicable data protection laws, please contact:
OPTEX Pinnacle India Pvt. Ltd.
Website: https://www.optexpinnacle.com
Email: info@optex.in
Privacy / Grievance Contact: OPTEX Pinnacle India Pvt. Ltd.
Registered Office Address: FF-11, Paras Downtown Center, Golf Course Road, Sector 53, Gurugram, Haryana-122002, India.
We will take reasonable steps to address privacy-related requests and grievances in accordance with applicable law.
20. Effective Date
Last Updated: 14 September 2026
This Privacy Policy is effective from the date stated above and applies to personal data processed by OPTEX Pinnacle India Pvt. Ltd. in connection with the website and activities covered by this Policy, subject to applicable law.